The call to make an appointment Hello, first of all mean
ringrazziare Staff TrovoAgente that gives me the opportunity to communicate with you about sales techniques.
The goal is to share "little experience" that can help you in your job agent.
During a training course at a call center, which I presented in Rimini, a girl I picked up a story that happened to him constantly every day,
... the call was going well with the customer involved and interested, while talking the product gave me verbal nods of assent, but when I asked him if he was interested in visiting one of our agents told me that we had to think, and this happens every day several times a day, and then I recall with loss of time ...
At that point I had to respond and I borrowed the answer to one of the research on decision making that takes a person to decide.
When you ask a closed question to a person, tend to look for the answer from two (2) Alternative, YES or NO.
So if we provide two response was easier to close in the positive event ...
with demand, "said scissor", we provide two solutions "YES", then we increase the probability that we choose one of two alternatives.
to forget, the girl's Call Center has increased the closure of his phone calls with the objective of taking the appointment of 25%.
Hello and see you soon,
Paolo Bacchini
